Frequently Asked Questions

Yes! To get the best life out of your patches, we recommend the following care instructions: Turn garments inside out before washing Cold wash only (30°C / 86°F max) Do not tumble dry — always hang dry When cared for properly, our patches typically last 30 washes or more without peeling, cracking, or fading. Many customers report them lasting much longer, especially on garments like jackets, uniforms, and bags that aren't washed frequently.

No problem. You can upload a rough sketch, photo, or screenshot of your design idea. Our design team will convert it into production-ready artwork at no extra cost.

It depends on a few factors: Quantity needed , Deadline and turnaround time , Application method (sew-on, heat seal, etc.)

Most patches are delivered within 10–14 days from approval, Woven patches and silicone transfers take about 1 week longer, Rush delivery is available—just let us know your deadline.

Most patches are delivered within 10–14 days from approval, Woven patches and silicone transfers take about 1 week longer, Rush delivery is available—just let us know your deadline.

Since every patch is custom-made just for you, we’re unable to offer refunds after production approval. But the approval process is designed to give you full confidence before we begin.

We follow a two-step approval process: you’ll see a mock-up, and then a real sample photo before production. The final patches will match what you approved. That’s why we urge customers to review the sample photo carefully before signing off.

Absolutely. We create a real production sample and send you a high-resolution photo for approval. You’ll know exactly what you're getting before production begins.

Yes! Just send us your design and quantity details, and we’ll manually quote you the best price possible.

No, sorry. The minimum quantity applies per design. Each logo or artwork requires its own setup, so we need a minimum order for each one separately.

Printed & Embroidered Patches / Keyrings: 25 pieces | Bullion Patches: 10 pieces | Woven Patches, Woven Keyrings & Silicone Transfers: 100 pieces | The more you order, the more cost-effective it becomes. Bulk pricing is available for teams, brands, and resellers.

No. All our patches are produced in our trusted facilities in the UK and India, never in China. This gives us better control over quality, speed, and sourcing plus peace of mind for our UK customers.

No, you won’t. We absorb the cost ourselves, so you don’t have to worry about surprise import charges, hidden fees, or customs delays. Your order will arrive just like any other UK delivery smooth and stress-free.

Absolutely. We use SSL encryption and secure payment gateways to ensure your data is safe at all times.

Yes! We offer customization options for most of our products. You can upload your design or contact us for custom requests.

Orders are typically processed and shipped within 10–14 business days, with delivery depending on your location. Bulk orders may take a little longer.

Yes, we do. For bulk or corporate orders, please contact us directly at [email protected] for personalised pricing and support.

No, we do not offer Cash on Delivery. All orders must be prepaid using our available online payment methods.

Simply browse our collection, choose your preferred badge or patch, customize if applicable, add to cart, and proceed to checkout. Our ordering process is simple and secure.